How Welkoop is cultivating smarter order management with Hardis OMS

Project at a glance

Welkoop, a leading Dutch retailer with more than 160 stores, partnered with Hardis to modernise its fulfilment model as ecommerce volumes surged. By implementing Hardis OMS as a central orchestration layer, Welkoop unified inventory visibility, connected stores and distribution centres, and introduced smarter, automated fulfilment logic to support scalable, connected retail growth.

Objectives

As ecommerce demand accelerated and customers moved fluidly between stores and digital channels, Welkoop needed to connect its entire retail network.

The business set out to:

• Unify stores, distribution centres and external partners into one coordinated fulfilment model
• Gain real-time visibility of inventory across every location
• Orchestrate orders intelligently, including partial and multi-location shipments
• Replace manual processes with automated, data-driven workflows
• Deliver clear, reliable delivery promises across all channels
• Build a scalable architecture to support long-term growth

The goal was to support ecommerce growth and create a connected retail foundation that aligned systems, stock and fulfilment.

The solution

Hardis OMS was implemented as the central orchestration layer across Welkoop’s retail network. The platform connects ERP, CRM, POS and PIM systems, creating a unified and real-time view of stock and orders across all channels.

With intelligent routing logic and configurable business rules, Welkoop can now:

• Allocate orders dynamically between stores, DCs and partners
• Manage complex and partial shipments
• Automate daily replenishment processes
• Display accurate delivery dates at checkout
• Maintain full visibility of order status across the network

Hardis OMS provides the flexibility and control needed to manage growing ecommerce volumes while optimising fulfilment efficiency.