One view for your service team
Every order across every channel; store, webshop, marketplace, phone, visible in a single interface. Service teams resolve issues without switching between systems.
Customers always know where their order is
Automated, real-time status updates from placement to delivery. Consistent across every touchpoint, every time.
Loyalty that follows the customer
Points, rewards and purchase history unified across in-store, online and marketplace. Customers earn and spend wherever they shop.
Hardis OMS customer service in numbers
Omnichannel customer service, one view, every channel
- Service teams see every order placed by a customer regardless of channel; store, website, marketplace or phone
- Order history, fulfilment status, return status and communication history in a single interface
- Agents can amend, cancel or reroute orders without leaving the service view
- Faster resolution, fewer repeat contacts, customers get an answer the first time
We recognised that to sustain our growth and meet customer expectations, we needed systems that could match the complexity of our operations. Hardis OMS stood out as the best fit for our business model, size and ability to scale.
Daniel Gonzalez Docal
Chief Sales Officer at Petrol Industries
400%
revenue growth with flawless peak performance
As we scaled quickly, we needed control, clarity and flexibility. Hardis OMS brings consistency to complex omnichannel fulfilment across stores, warehouses and online channels. We trusted their team and felt a strong cultural fit.
Martijn Verkerk
Product Owner for Order Management and E-commerce Operations at Welkoop
Real-time transactional communication
- Automated order confirmations, dispatch notifications and delivery updates triggered at each stage of fulfilment
- Consistent across every channel — whether the order was placed in-store, online or via a marketplace
- Configurable communication logic — control which events trigger updates and through which channels
- Reduces inbound “where is my order” contacts significantly — customers stay informed without having to ask
Unified loyalty across every touchpoint
- Points, rewards and customer behaviour consolidated across in-store, online and marketplace purchases
- Customer earns in-store, spends online — or vice versa — without manual reconciliation
- Loyalty data available to in-store staff in real time, enabling personalised service at the point of sale
- Deeper relationships and repeat purchase rates without requiring a separate loyalty platform
Single customer view
Real-time updates
Unified loyalty
Faster resolution
Ready to give your service team a single view of every customer?
Knowing your customer across every channel is one of four capabilities that make up Hardis OMS. Discover the full order management system. Speak with one of our OMS specialists.