Returns handled automatically
Returned stock routed intelligently, back to the nearest warehouse, into store inventory or direct to the next customer. No manual processing, no spreadsheets.
Full visibility for customer and team
Customers track their return from initiation to refund. Service teams see every return in the same view as every order.
Returns in-store, ordered online, and vice versa
Customers return online purchases at any store in your network. Omnichannel returns managed end to end without manual reconciliation between systems.
Hardis OMS returns management
Intelligent returns routing, stock back where it creates most value
- Returned items automatically routed to the nearest warehouse, into available store stock or directly to the next customer
- Routing rules configurable based on item condition, value, destination and operational priorities
- Reduce the cost and environmental impact of returns without making the customer experience harder
- Restocking faster and more accurate — returned stock available for resale without manual intervention
We recognised that to sustain our growth and meet customer expectations, we needed systems that could match the complexity of our operations. Hardis OMS stood out as the best fit for our business model, size and ability to scale.
Daniel Gonzalez Docal
Chief Sales Officer at Petrol Industries
400%
revenue growth with flawless peak performance
Managing complex omnichannel fulfilment across stores, warehouses and online — Hardis OMS keeps availability and delivery accuracy consistent at scale.
Martijn Verkerk
Product Owner for Order Management and E-commerce Operations at Welkoop
Omnichannel returns. Any channel, any direction
- Customers return online purchases at any store in your network, with no special process required
- In-store purchases can be returned via post or at a different store, all tracked centrally
- Store staff see return instructions on the same interface they use for fulfilment, no separate system
- All return data unified in the OMS, service teams have full visibility regardless of how the return was initiated
Refund processing and visibility, automated end to end
- Refunds triggered automatically at the correct stage of the returns workflow, no manual processing
- Supports multiple refund methods: original payment method, store credit, exchange, based on your rules
- Customers receive automated status updates from return initiation through to refund confirmation
- Finance teams get clean reconciliation data without manual extraction from multiple systems
Automated refunds
Full visibility
Omnichannel returns
Faster processing
Ready to turn your returns process into a loyalty advantage?
Speak with one of our OMS specialists. Returns management is one of four capabilities that make up Hardis OMS. Discover the full order management system.