Why retailers and brands reach a breaking point
Growth adds channels. Channels add complexity. At some point, manual processes stop working.
Stockouts and cancelled orders
Inaccurate inventory across locations means what customers see at checkout is not always available. Cancellations erode trust faster than almost anything else in retail.
Cost-to-serve rising without a clear cause
Split shipments, inefficient routing and manual allocation inflate fulfilment costs in ways that are hard to trace to a single source.
Every new channel needs custom IT work
Adding a marketplace, 3PL or fulfilment partner takes months of integration. That pace cannot keep up with how fast retail is changing. Or with legacy systems.
Keep every delivery promise
- Real-time inventory across every warehouse, store and partner location
- Accurate delivery dates at checkout; based on actual stock, not estimates
- Automated exception handling when stock positions change
Lower your cost to serve
- Intelligent routing to the most economical fulfilment node for each order
- Fewer split shipments, better use of your store network, lower carrier cost
- Configurable rules that balance speed, cost and sustainability per order
Grow channels without growing complexity
- One system for orders from stores, webshops, marketplaces and apps
- Add new channels in weeks, not months. No custom integration for each
- Omnichannel returns and refunds managed automatically, end to end
Hardis OMS is recognized by Gartner in its market guides for Distributed Order Management and Retail Store Inventory Management — placing it among the leading solutions in Europe for enterprise-grade omnichannel order management.
Every order routed to the right place, automatically
Every time a customer orders, Hardis OMS evaluates every available fulfilment node in real time and selects the best one, based on your rules. Cost. Speed. Distance. Stock position. Carbon footprint. You configure the logic once. The system applies it to every order, every time, without manual intervention.
- Ship from store — route online orders to your nearest store with available stock
- Click and collect — accurate availability at point of selection, not estimates
- Endless aisle — let store staff order from any location and ship direct to the customer
A single view of every customer, across every channel
When a customer contacts your service team, they should not have to explain their order history. When they earn loyalty points in-store, they should spend them online. When they return an online order at a store, your systems should handle it without manual steps. Hardis OMS makes all of that possible.
- Omnichannel customer service: one view of every order, regardless of channel
- Real-time order updates from placement to delivery, consistently at every touchpoint
- Omnichannel returns and refunds handled automatically. No manual processing
Starts fast. Scales with your operation. Never rips out what works.
Hardis OMS sits above your existing ERP, WMS, ecommerce platform and carriers, connecting them through a single orchestration layer. You start with the capabilities you need today and expand as your channels, markets and fulfilment models grow. No big-bang replacement. No years of implementation.
- API-first and composable — connects to your existing tech stack on day one
- Pre-configured for retail and brands — faster to deploy than custom-built solutions
- Modular — add ship-from-store, marketplace management or cross-border when ready
See how Hardis OMS delivers "Right First Time" and "On Time In Full"
“Retailers using Hardis OMS see measurable improvements in delivery accuracy, fulfilment cost and customer satisfaction. Download the whitepaper to see how.
Built for non-food retail. Proven across fashion, DIY, garden, footwear and multicategory retailers and brands across Europe.
Intelligent order routing, dynamic stock allocation and automated exception handling, powered by configurable rules and real-time data.
Pre-configured for retail out of the box. Go live faster than custom-built alternatives and expand without rebuilding.
Composable and modular. Adapts as your channels, markets and business model evolve, without ripping out what already works.
Microservices, cloud-native, API-first. Hosted on Microsoft Azure. 99.9% availability. Proven at peak including Black Friday and Cyber Month.
Ship from store and intelligent carrier selection reduce last-mile carbon footprint without compromising service or speed.
Ready to orchestrate every order, across every channel?
Speak with one of our OMS specialists. We will look at your current complexity, identify where the gaps are, and show you what Hardis OMS looks like for your specific network.